CPASS: Providers: CPASS Skills Component

Quotes by Previous

Program Participants:

“The CPASS training was an excellent tool that will definitely enhance communication between the individuals we support and staff within our Volunteers of America's Mental Health Support Service Program. The trainers provided us with great insight and facilitated the training with ease. Thank you for providing me and my staff this excellent opportunity.”

“I've already used some of the techniques learned in an in house training.”

Nina Jack

Program Director, Volunteers of America's Mental Health Support Service Program

“The training taught me new ways to communicate with the consumers I interact with. I also learned how to implement conflict resolution in an effort to avoid escalation to a full scale blowout. Coaching, collaborating, and paraphrasing were also helpful tools learned in this training. The instructors were well informed and very patient as we were introduced to new information each session. I enjoyed the training very much and found it to be very useful and practical.”

Suzanne Cox

Community Living Facilitator, Volunteers of America's Mental Health Support Service Program

Provider - Skills Training:

You will find within this training, information for direct service providers which is intended to help educate and facilitate a more collaborative working relationship with those they serve. To date the curriculum has been useful in training staff throughout Louisiana on communication and problem solving techniques that can be useful in working with not just with individuals with psychiatric disabilities, but those across disability types. Licensed Direct Care Service Providers may utilize this training to count towards annual in-service training required by licensing standards.

The training has been broken up into 4 topic areas which can be taken together or independently:

1. Connecting (1.5 days)

Listening

Demonstrating Understanding

Requesting Information

2. Coaching (1.5 days)

Orienting/Giving Directions

Sharing Opinions

Encouraging/Inspiring

3. Collaborating (2 days)

Defining Common Goals

Disagreeing

Resolving Conflict

4. Managing Crisis (2 days)

Developing a Crisis Plan

Assessing Critical Situations

Implementing an Action Strategy

By participating in this training you will:

	Learn how to effectively communicate with others
	Effectively coach and inspire others in day to day tasks
	Collaborate and negotiate common goals
	Recognize crises and implement action plans

Individuals who would benefit from the training:

	Providers of direct services
	Administration of direct service agencies
	Those who would like a better understanding of how to effectively deal with others

For More Information About the Skills Component:

The skills component of the curriculum can be accessed by contacting the Mental Health Association of Greater Baton Rouge at (225) 929-7674.