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Consumer direction is an approach to not only the development of
disability policy but also to the delivery of rehabilitation services.
In a consumer directed system, individuals with disabilities assess
their own needs, determine how and by whom these needs should be met,
and monitor the quality of services received.
Consumer direction can exist in differing degrees across many types
of service programs. It can range from people making all decisions and
managing their own services to the individual using a representative to
help them manage their services. The one unifying theme in consumer
direction is that individuals with disabilities have the authority to
make choices that work best for them, regardless of disability type or
the source of payment of service. The implementation and development of
a service delivery system should be based on the presumption that
individuals with disabilities are experts on their own service needs.
This would include the integration of choice and control for all
consumers of services regardless of type or level of disability, or
payee source for services. Consumer direction should not be limited to
those who have the ability to pay for services directly. |
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